d63com Privacy Policy

1. Introduction

d63com ("d63com," "we," "us," or "our") is committed to protecting the privacy and personal data of all players who use the d63com website, mobile application, and associated gaming services (collectively, the "Platform"). This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect your personal information when you interact with d63com.

This Policy applies to all users of the d63com Platform, including registered players, visitors who browse without registering, and individuals who contact our customer support team. By accessing or using d63com, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read in conjunction with our Terms & Conditions, which govern your use of the d63com Platform. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

2. Data We Collect

d63com collects the following categories of personal data from players and Platform users:

Category	Examples	Purpose
Identity Data	Full name, date of birth, government-issued ID number	Account registration, age verification, KYC compliance
Contact Data	Email address, mobile number, residential address	Account communication, support, verification
Financial Data	GCash number, bank account details, transaction history	Processing deposits and withdrawals
Technical Data	IP address, device type, browser, operating system	Platform security, fraud prevention, analytics
Usage Data	Games played, session duration, betting history, login times	Platform improvement, responsible gaming monitoring
Marketing Data	Communication preferences, promotion responses	Personalised offers, marketing communications

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming purposes (for example, self-exclusion records) or as required by applicable law.

3. How We Collect Your Data

d63com collects your personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: Data received from payment processors (such as GCash and participating Philippine banks), identity verification service providers, fraud prevention agencies, and analytics partners, where permitted by applicable law.
• Public sources: Publicly available information used for identity verification or fraud prevention purposes, such as government databases where legally accessible .

4. How We Use Your Data

d63com uses your personal data for the following purposes:

• Account management: To register and maintain your d63com account, verify your identity and age (21+ requirement), and manage your login credentials.
• Service delivery: To process deposits and withdrawals, credit bonuses, resolve disputes, and provide customer support.
• Legal and regulatory compliance: To comply with anti-money laundering (AML) obligations, PAGCOR regulatory requirements, and other applicable Philippine laws, including mandatory record-keeping and reporting obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other prohibited activities on the d63com Platform.
• Responsible gaming: To monitor gaming behaviour, enforce self-exclusion requests, and identify players who may require responsible gaming intervention.
• Platform improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of d63com.
• Marketing communications: To send you promotional offers, bonus notifications, and news about d63com — subject to your communication preferences and applicable opt-out rights.

5. Legal Basis for Processing

d63com processes your personal data on the following legal bases under applicable Philippine data protection law (Republic Act No. 10173, the Data Privacy Act of 2012):

• Contractual necessity: Processing required to perform our contract with you — including account registration, payment processing, and service delivery.
• Legal obligation: Processing required to comply with AML regulations, PAGCOR licensing conditions, tax obligations, and other applicable laws.
• Legitimate interests: Processing for fraud prevention, platform security, and analytics, where our legitimate interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where we have obtained your prior consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

d63com does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya / Maya, and participating Philippine banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) — solely to process your financial transactions.
• Identity verification providers: Third-party KYC and age verification service providers engaged to verify your identity and comply with regulatory requirements.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where disclosure is required by law or court order.
• Technology and infrastructure providers: Cloud hosting, cybersecurity, and analytics service providers who process data on our behalf under strict data processing agreements.
• Professional advisers: Lawyers, auditors, and insurers, where necessary for the conduct of d63com's business operations.

All third parties with whom d63com shares personal data are required to maintain appropriate security measures and to process your data only for the specified purpose and in accordance with our instructions.

7. Cookies & Tracking Technologies

d63com uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use d63com.

We use the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These cannot be disabled as they are required for security, login sessions, and core functionality.
• Performance cookies: Collect anonymised data about how players use d63com, helping us identify areas for improvement. No personally identifiable information is collected by these cookies.
• Functional cookies: Remember your preferences such as language settings and display options to provide a more personalised experience.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your prior consent and can be disabled at any time through your browser settings.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the d63com Platform.

8. Data Retention

d63com retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general rule, d63com retains account and transaction data for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations and PAGCOR licensing requirements. Identity verification documents are retained for the same minimum period.

Marketing preference data is retained until you withdraw your consent or opt out of marketing communications. Technical and usage data collected through cookies and analytics tools is typically retained for a shorter period, as specified in our cookie settings.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with d63com's data disposal procedures.

9. Your Data Rights

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by d63com:

• Right to be informed: The right to know what personal data d63com collects about you and how it is used — as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data d63com holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of the above rights, please contact d63com's Data Protection Officer via the contact details provided in Section 14 of this Policy. We will respond to all verified requests within thirty (30) days of receipt.

10. Data Security

d63com implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and d63com's servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Strict role-based access controls limiting data access to authorised personnel only.
• Regular security audits, vulnerability assessments, and penetration testing.
• Multi-factor authentication for internal systems and administrative access.
• Incident response procedures for the detection, reporting, and remediation of data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, d63com will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

11. Children's Privacy

The d63com Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. d63com does not knowingly collect personal data from individuals under the age of 21.

If d63com becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered on d63com, please contact us immediately at the details provided in Section 14.

12. International Data Transfers

d63com's primary operations and data storage are based in the Philippines. In certain circumstances, your personal data may be transferred to and processed in countries outside the Philippines — for example, where d63com engages technology service providers or cloud infrastructure located abroad.

Where such transfers occur, d63com ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to provide a level of data protection equivalent to that required under Philippine law. By using the d63com Platform, you consent to such transfers where they are necessary for the provision of our services.

13. Updates to This Policy

d63com reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or in-platform notification.

Your continued use of the d63com Platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this Policy periodically to stay informed about how d63com protects your personal data.

14. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or d63com's handling of your personal data, please contact our Data Protection Officer through any of the following channels:

• Live Chat: Available 24/7 directly on the d63com Platform — the fastest way to reach us.
• Email (DPO): [email protected]
• General Support: [email protected]

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with d63com's response to your data privacy concern. The NPC can be reached through their official government website.